This guide helps you avoid duplicate accounts and access problems by showing the exact steps to find and connect existing user profiles (preferably by email) before creating new ones. It also explains how to correctly assign roles and set Update/Associate/Follow permissions so staff, volunteers, and parents have the proper access level. Following it ensures a clean staff roster and fewer login/support issues.

  1. From your dashboard, click on your Teams tab.

    How to Add a Staff Member to a Team - step 1

  2. Click "Team Page" to go to the team page you wish to add staff to.

    How to Add a Staff Member to a Team - step 2

  3. Click 'Staff' icon

    How to Add a Staff Member to a Team - step 3

  4. Click "Add staff member"

    How to Add a Staff Member to a Team - step 4

  5. You may search by 'First Name' + 'Last Name' + 'State' + 'Gender' , or by email address. You should ALWAYS search for an existing user profile. When duplicate profiles are created (or multiples), the user suffers login and staff access issues.

    How to Add a Staff Member to a Team - step 5

  6. First, we'll search by email address.

    How to Add a Staff Member to a Team - step 6

  7. Enter the email address, click Search for account. If the account exists, click Connect. Otherwise, click New.

    How to Add a Staff Member to a Team - step 7